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Returns & Refunds
Information about returns, refunds, damaged items, cancellations, and getting help with your Homeryo order.
1. Return Eligibility
Return eligibility may vary depending on the product, its condition, and the applicable fulfillment or supplier requirements. Products generally need to be unused, complete, and returned with their original packaging and accessories when required.
2. Requesting a Return
Before returning an item, please contact Homeryo at support@homeryo.com with your order number and the reason for your return. Do not send a product back until return instructions have been provided.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Please include your order number and clear photos of the product, packaging, and any visible damage so we can review the issue.
4. Refunds
Once an eligible return has been received and reviewed, an approved refund will be issued to the original payment method. Your bank or payment provider may require additional time before the refund appears in your account.
5. Shipping Costs
Original shipping charges and return shipping costs may not always be refundable. Responsibility for return shipping will depend on the reason for the return and the applicable product or fulfillment policy.
6. Order Cancellations
If you need to cancel an order, contact Homeryo as soon as possible. We will try to accommodate your request, but orders that have already entered processing or shipped may no longer be eligible for cancellation.
7. Need Help?
If you have questions about a return, refund, damaged product, or cancellation, contact us at support@homeryo.com or use Homeryo live chat for assistance.